Privacy Policy

This Privacy Policy explains how buddlsuper ("we", "us", "our") collects, uses, and safeguards personal information when you use our website and services. We are committed to protecting your privacy in accordance with applicable data protection laws.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence purposes
• Information about your business and energy requirements
• Service preferences indicated through form selections

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

Personal information collected is used for the following purposes:

• Responding to your enquiries and service requests
• Providing energy consulting services you have engaged
• Sending relevant information about our services when requested
• Improving our website functionality and user experience
• Complying with legal obligations

Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: When you submit forms or subscribe to communications
• Contract: To fulfil our obligations under service agreements
• Legitimate interests: To improve our services and website functionality
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist our business operations (under strict confidentiality agreements)
• Professional advisers where necessary for legal or regulatory purposes
• Authorities when required by law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 3 years unless you request earlier deletion.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data in certain circumstances
• Objection to processing based on legitimate interests
• Data portability in machine-readable format
• Withdrawal of consent at any time

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security assessments.

International Transfers

Your information is processed primarily within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact

For privacy-related enquiries or to exercise your rights, contact us at:

buddlsuper
47 Colmore Row
Birmingham, B3 2BS
United Kingdom

Email: [email protected]

Last updated: August 2026